Field Service Engineer - Europe

Company Overview

KPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.

Territory:  Europe

Duties and Responsibilities

Technical Field Support: Travel to customer sites throughout Europe to perform installation & training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.

• Position is focused on KPM brands serving the process market: Process Sensors, Sensortech, EyePro, Sightline, and Smart Vision Works.
• Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
• Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
• Maximize customer satisfaction through professional interaction with customers while working on critical issues
• Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.
• Prepare weekly and monthly field report summaries.

Process Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.

• Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
• Responsible for continuous learning; broadening skill set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
• Continuous learning is a way of life, position is expected to learn and retain knowledge to deliver service across different KPM product brands.
• Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and redesigning processes.

Experience

• 5+ years of Field Service or related field; experience supporting high-volume processing customers preferred.

Education

• BS, Mechanical or Mechatronics Engineering

Traits/Skills Required

• Develop and nurture strong relationships with KPM customers.
• Knowledge of principles and processes for providing high-quality customer service.
• Skilled with repairing, troubleshooting, installing and equipment maintenance.
• Rapid learning and application of latest information.
• Strong knowledge of electronic boards, circuits repair and replacement.
• Approach complex tasks and problems by breaking them down. Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.
• Excellent written and verbal communication skills.
• Ability to read/interpret technical diagrams (instrument components).
• Ability to multi-task, under pressure with minimal supervision.
• Make decisions and good judgments of special situations.
• Great organizational skills.
• Ability to plan and execute travel/customer schedules.
• Ability to perform service-related tasks (parts removal/installation) at heights between 3-10m.

Language/Travel

• Fluency in German and English mandatory
• Fluency in Spanish, or Italian a plus
• Weekend work required
• 75% travel expected, with occasional international travel outside or Europe 

Work Environment

Location: Central Germany, Poland

Typical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.

If you have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service operations in Europe!